Terms of delivery

The Products are delivered ex-works EMMIS factory, Kifisia – Attiki, Greece, as such term is defined in the Incoterms 2020. The Buyer shall pay all transportation and insurance charges for shipments of the Products as well as all import duties and custom brokerage fees and shall be solely responsible for obtaining and paying for such other import licenses, permits or clearances as may be required. The risk of loss or theft of or damage to the Products shall pass from the Manufacturer to the Buyer upon delivery. Insurance of the Products against the risk of loss, theft or damage during transportation can be made only by the Buyer.

Terms of delivery can alternatively be CIF, FCA or any other term according to INCOTERMS 2020 to be agreed between Manufacturer and Buyer.

The Buyer confirms the acceptance of the quantity, quality, price, terms of sale and terms of payment of the Products unless a written opposition statement is sent to and received by the Manufacturer within five (5) working days after the Buyer receives the Products. If the above period is passed without such opposition statement, no defect of the Products is acknowledged and no return of the Products is accepted.
In case that the Buyer sends a written opposition statement to the Manufacturer, the return of the Products is valid only after Manufacturer’s written acceptance and only when Products returned have not been used and their packaging remains intact. The Buyer bears the cost of transportation of returned Products.

Insurance policy

In case that, following the agreed terms of payment, freight and insurance are arranged by Manufacturer, the insurance policy concerning the transportation of the Products is valid only if all following conditions apply:

• It is necessary that the consignee-client should inspect the products in every detail, during delivery, in order to make sure that no damage exists; then, at least packing should be checked for obvious damages.
• Any findings from the inspection of the received products should be necessarily mentioned on the C.M.R. (Convention on the Contract for the International Carrier of Goods by Road), before signing it for delivery affirmation.

Delivery time

Delivery time for orders of standardized products, which are on stock, is three (3) to five (5) working days at maximum after the receipt of advance payment.  Products, which are not on stock, fifteen (15) working days are valid, accordingly. Delivery time of non-standardized products requiring individual specifications set by the Buyer is under discussion and depends on the complexity of the Products to be manufactured, their technical specifications, their quantity and availability of requested materials.

The buyer can visit production facilities at any time during the manufacturing process in order to inspect the manufacturing and quality control processes of his order.

Terms of payment

For standardized products, 50% of the value of the invoice is paid as advance payment with the acceptance and stamp of the Manufacturer’s offer and 50% of the value of the invoice is paid before dispatch of the Products. For non-standardized products to be manufactured on the basis of Buyer’s individual specifications, 100% of the value of the invoice is paid by the Buyer with the acceptance and stamp of the Manufacturer’s offer.

Advance payments are non-refundable, excluding the cases where special agreement has been made between the manufacturer and the client and this agreement has been written on the manufacturer’s offer (or proforma invoice).
Terms of payment can alternatively be by irrevocable Letter of Credit payable at sight from First Class Bank upon agreement between Manufacturer and Buyer or any other special agreement between the Manufacturer and the Buyer.
Any and all amounts owed by the Buyer to the Manufacturer which have not been paid when due according to the agreed terms of payment, shall bear interest from the due date until actually received by the Manufacturer at the rate equal to the statutory interest rate.

The Products remain under the ownership of the Manufacturer until the full amount of the invoice has been paid by the Buyer and received by the Manufacturer. 

Warranty

Manufacturer grants a warranty period of ten (10) years for the standardized Products except for the Products which are intended for outdoor use (construction sites, camping etc) and the autotransformers which bear a warranty period of two (2) years. The warranty is granted in full compliance with the Manufacturer’s warranty policy and terms.

After-sales service

Manufacturer offers its clients full and timely technical support, not only before but also after sale takes place relating to the effective and safe installation and functioning of the Products. For this purpose, Manufacturer has a technical support department whose technicians can be contacted and shall provide technical advice and guidance either by phone at +30.210.3460222 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Disputes settlement

All transactions are governed by and construed in accordance with the laws of Greece. Any dispute arising in connection with the transactions or agreements between Manufacturer and Buyer shall be submitted to the exclusive jurisdiction of the competent court in Athens, Greece.

All written communication via email & fax between the two parties are valid and applicable for dispute settlement purposes.

Order validity

For buyers based in EU countries, the placement of order is valid only after the Buyer signs, stamps and sends back to the Manufacturer the signed and stamped Proforma Invoice by email or fax. For buyers based on non-EU countries, the placement of the order is valid after the Buyer signs, stamps and sends back to the Manufacturer the signed and stamped Proforma Invoice and Sales Contract by email or fax.

With the Buyer’s acceptance of the Manufacturer’s offer (Proforma Invoice and sales contract when applicable), the above sales terms are bound both for the Buyer and the Manufacturer

The products made by EMMIS are accompanied by warranty period, as follows:

• Ten (10) year warranty for low voltage SSO, SHO, SC, TSO, THO, TC, TR, MSO, MHO, MC
• Two (2) years warranty for transformers SP, SW, SA, TA 

Warranty terms and conditions:

1. The products are used according to the relevant instructions.
2. No alterations or repairs should be made to the products by others excluding the technicians of our company.
3. The customer must immediately inform our company, giving detailed written report for defective or damaged products. The report should include – among others – the serial number (S / N), the type and purchase document of the defective or damaged products.
4. During the installation of the products, standards and regulations relating to respective installation must be followed.
5. In case the above terms and conditions are not followed, EMMIS SA bears no responsibility for any damage that may occur in our products and in no case replaces them.
6. Our company bears no responsibility and does not replace damaged products and does not repair damages caused by natural or weather phenomena, such as lightning, floods, fires, earthquakes etc.
7. Our company undertakes to repair and return to the customer the defective products. Any transportation costs or other costs until defective products are delivered to our facilities are incurred by the buyer.
8. Replacements of defective products are made only if deemed necessary by the technicians of our company. The defective products which are replaced become property of EMMIS SA.
9. The warranty period starts from the date of purchase by the end user or installation electrician.
10. In cases of repair or replacement, the remaining warranty period of the original products purchased is transferred to the repaired or new products that have replaced the originally purchased ones and the warranty period is not extended.
11. EMMIS SA bears no responsibility for losses or consequences arising due to poor or deficient knowledge of installation, operation or maintenance or non full adherence to the installation terms and conditions (as those are indicated in the user and installation instruction manuals) and use of its products or negligence during the installation, operation or maintenance of its products.
12. Necessary prerequisite for the activation of the warranty terms is the non-violation of the packaging before the sale to the end user and the non-violation of the product before or after installation.
13. In cases EMMIS SA resells products which are not made in its factory but they have been manufactured by third parties, the respective manufacturer’s warranty policy is applicable

1. GENERAL TERMS OF USE

The following terms and conditions will apply to the use of the website under EMMIS trademark located at www.emmis.gr of EMMIS S.A.. Every user who enters and use the services of the online is considered to consent and unconditionally accept the following terms expressed herein, without exception. If a user does not agree with these terms, then he must refrain from using the website and from any transaction with it.

1.1. Modification of terms of use

EMMIS reserves the right to freely modify or revise the terms and conditions of transactions from the website, whenever it deems necessary, and undertakes to inform consumers of any change, through the pages of this website. Contracts through the website can be drawn up in the English language.

1.2. Provided information & products

EMMIS, is in good faith, not responsible and not liable for errors in prices, specifications and photos of products listed in the website and can ensure that there are no errors for any reason when entering and/or updating prices, features, specifications and photos of a product or service. Furthermore, the company is not liable and is not responsible for any technical or typographical errors, which cannot be predicted or have occurred unintentionally or due to interruption of the website or due to force majeure.

In any case, although we make every effort to accurately list the elements, features and prices in our website, we can not rule out the possibility of typographical or technical errors in prices, descriptions and features. In the context of good faith and for your own protection, please contact us if you see any such an error.

1.3. Limitation of liability

EMMIS company in the context of its transactions from the website is not liable for any further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason. The EMMIS website can not provide any warranty for product availability, but undertakes to promptly inform customers about unavailability. The website provides content (ie information, names, pictures and illustrations), products and services available through the site "as they are". Under no circumstances will EMMIS be liable in civil or criminal liability for any damage (whether positive, special or incidental, which, but not limited to, alternatively and / or cumulatively consists of loss of profits, data, loss of earnings, pecuniary interest, etc.) to a visitor of the website or third party for a reason connected with the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information made available by him / her and / or any unauthorized third party interventions to products and / or services and / or information available through it.

1.4. Intellectual property rights

All content of the website, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of EMMIS and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, transfer or creation of derivative work based on this content or misleading the public about the real website provider is prohibited. Reproduction, re-publishing, uploading, communication, dissemination or transmission or any other use of the content in any way or for any commercial or other purposes is permitted only with the prior written consent of EMMIS or any other copyright holder. The names, images, logos and distinctive features of EMMIS or third parties and their products or services are trademarks of the company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

1.5. User responsibility

Users agree and undertake not to use the EMMIS website for:

1. sending, posting, emailing or otherwise transmitting any content that is unlawful for any reason, causes unlawful insult and damage to EMMIS or any third party that either affects the confidentiality of any person's information,
2. sending, posting, sending by e-mail, or otherwise transmitting any content that inflicts moral, social, apprehensional, etc. damages to users,
3. sending, posting, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of workplace relations or covered by confidentiality agreements),
4. sending, posting, sending by e-mail, or otherwise transmiting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties,
5. sending, posting, sending by e-mail, or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate any software or computer hardware,
6. deliberate or unintentional violation of applicable laws or regulations,
7. harassing third parties in any way,
8. collect or store personal data about other users.

1.6. Links to this site

Some links in this space will let you leave the company website EMMIS and lead you to associated/relative websites. Associated websites are not under the control of the company and the company is not responsible for the content of any associated web site or any link contained in an associated web site, or any changes or updates to such sites. Our company provides these links only as a convenience, and the inclusion of any link does not imply endorsement by the company's website.

1.7. Secure Transactions

All payments transferred between the website and its user are protected by an encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who can decrypt it using the appropriate key.

 

2. PERSONAL DATA

EMMIS recognizes the importance of the security of Personal Data and Electronic Transactions and has taken all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information, related to user's personal information, is kept confidential.

By using the EMMIS website and its services, you accept the terms on which it manages your personal data. See more details on the Privacy Policy page.

EU Compliance Policy 649/2016

The company under the name “EMMIS S.A.” (hereinafter referred to as “the Company”) has fully complied with the principles of personal data protection as set forth in the General Data Protection Regulation (European Union Data Protection Regulation – “GDPR”). Our primary concern is the protection of the personal data we collect and process as well as the secure transmission of this information where necessary for the purpose of processing.

The personal data collected is absolutely necessary to fulfill the clearly defined objectives of the Company related to the issuance of legal documents, compliance with tax laws, banking and other transactions with customers, suppliers and outsiders partners, as well as performing other tasks related to our subject, which is the manufacture and marketing of low voltage transformers and other power supplies and control products. The Company also collects and processes personal data for the purpose of organizing and promoting specialized training and training seminars for technicians, electrical engineers and students.

The Company does not process any personal data other than what is required to execute contracts between our customers or affiliates or to comply with the law. The Company also does not transmit personal data outside the Company’s limit to other companies or entities, beyond those strictly defined for the performance of its object or those required by public authorities.

The Company does not maintain any personal data stored outside its premises, including servers of other companies or in cloud providers. To protect the data that the Company processes, it adheres to the process of transferring them to the cloud circulated backup with its shared files as well as with the Oracle databases of the CEN application. As a result, it has taken all the modern technological measures available, ensures that they are constantly updated and up-to-date in the light of current developments, and has implemented appropriate safety and loss or sabotage policies.

As part of compliance with the new GDPR Regulation, it has provided for the establishment of a response system to possible requests related to the exercise of the rights of natural persons – data subjects.

These rights of natural persons are as follows:

• Right of access: information about the personal data we collect and how we process it.
• Right of correction: the ability to correct, supplement or update the data.
• Right to forget: the ability to delete data if it no longer serves the purpose of processing.
• Right to object: the ability of the subject to process personal data.
• Right to portability: the ability to transfer data to another controller at the request of the subject within a reasonable time and if technically feasible.

You can address your relevant requests at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +30 210-3460222

The purpose of the Company is to satisfy all requests within one month. In extremely rare cases where the request will not be possible, the interested parties will be given an immediate explanation and, to the extent possible, immediately available.

For further clarifications/questions please contact the above contact details.